I just got my package of new earphones from Best Buy, and the box was fucking empty. I mean there is the box and instruction manuals and charging cable, but the actual earphones aren’t there. They’ve used Shipt (which is like a doordash but for packages) but the box was inside another layer of packaging which was supposedly sealed before the delivery person got it so I’m leaning towards it being store employee theft, or someone returned an empty box and the employees didn’t verify it.

I’ll be contacting Bestbuy and Credit Card issuer as soon as customer support hours start.

I’ve literally never lost a package, I’m just so, annoyed. The money will probably be back, but like dude I just wanna listen to some music. Ugh… I guess phone speakers will have to do for now.

PSA: Record a video when opening packages just in case you need to file a dispute. I didn’t but I don’t think there’s gonna be an issue since these things rarely happen to me and disputes are rarely filed.

So have you ever been defrauded?

Update: I used the customer support chat and told BestBuy about it, and they gave me a replacement, this time I picked it up at the store and opened the box right in front of the employee just to be safe. Nothing was missing this time. 😀

  • theragu40@lemmy.worldEnglish
    1·
    1 year ago

    I ordered a Noctua CPU cooler from Amazon a few years ago. It was sold to me as new, and it definitely looked new, but when I opened the package to the it out and install it, it was missing several components. It had obviously been opened and either used or at least taken apart, then put back in the packaging.

    I didn’t feel scammed necessarily, but it was extremely annoying. I had no trouble with Amazon taking it back and sending me a new one. Honestly the only reason I think you’d have trouble is if your account has a history of questionable or large returns.