I asked this company to close and delete my account, and they replied that they have closed it. They use a type of ticket system where you need to log in to their site to see replies.

I wanted to reply, to ask if they also have deleted my data, instead of just closing the account. In order to contact them, they will create a new account SMH

  • cosmicrookie@lemmy.worldOPEnglish
    1·
    3 months ago

    When they reply that they have deleted the account, do you assume that they also delete any information that they have stored or that they simply close it and keep the information?

    Personally i want them to delete my email name and other information so that it is not at all in their systems.

    The problem here is, that I can’t write and check, without them creating a new account for that email

    • EddoWagt@feddit.nlEnglish
      2·
      3 months ago

      By the fact that they require an account to contact them, I’m going to assume they keep your data unless explicitly asked to delete it

    • Rosoe@fedia.io
      1·
      2 months ago

      So I don’t know the company you’re contacting but this should help: part of GDPR legislation is that you can contact and live email the company has and make your legally mandated demands that your data be deleted under GDPR. If they ask that you create an account to submit a request then you can claim this is unnecessary and obfuscatory to the purpose of deleting account details.

      Make sure you tell them they have 30 days. Make sure you ask for all data related to your email, name, identity, phone numbers, whatever… to be deleted. Quote the parts of GDPR legislation that are relevant to this (it’s actually quite short so worth a read), and send them a link to the national authority you will report them through if they don’t provide a satisfactory resolution in 30 days.

      I did this for Hermes, an atrocious courier company in the UK who I hadn’t used for anything for about 7 years. I got bounced around but eventually got a direct email to their data handlers. They demanded I give them a passport to prove my identity. I told them that the email I’m messaging from is more than enough for them to confirm. No response for 20 days (the timer was ticking from when I first emailed anyone at their company with the request) then they deleted my information right before the deadline and confirmed it with me.

      Bastards, but if you’re committed to reporting them then that seems to be good enough leverage for many crappy companies.