Clinical information systems and healthcare patient portals are proving to be a significant waste of money. Millions of dollars are invested into developing and maintaining these platforms, often by third-party vendors, to provide patients with online access to their medical records. While the idea behind these portals is great in theory, the execution falls flat when healthcare providers continue to send massive amounts of paper copies through the mail, despite the digital system. This redundancy is both financially wasteful and environmentally harmful, especially when patients like me would prefer a paperless option.
Even more frustrating is that at my current health insurance company, I can’t even opt out of receiving paper copies. Despite several attempts to request this, I’m told there’s no way to stop the influx of mail. Now, I’m left with no choice but to purchase a $70 paper shredder just to deal with the overwhelming amount of unnecessary paperwork I receive. It feels like an outdated system where healthcare organizations are not fully committed to leveraging the digital tools they’ve invested in.
To make matters worse, the US Postal Service bears the burden of delivering all these unnecessary documents. This means taxpayers and other users of the postal system are indirectly subsidizing this inefficiency. It’s absurd that after all the time and money spent on developing patient portals, they’re not serving their purpose if the same information is just going to be mailed out anyway. It’s a huge missed opportunity for cost savings and sustainability.
For anyone curious about which platforms I’m talking about, my chart, Healow. These are the two that I have used. I’m sure there are many others, but Blue Cross is also part of the problem, they have their own custom proprietary software that you can log in and see your bill and all that stuff but they will still send you the crap in the mail. And cannot get them to stop
I am aware of telemetry, yes.
Even if we ignore your continued conflation of Word and Microsoft 365, I suspect you have nothing to support your assertion that Word transmits the content of your document files to Microsoft.
Realistically this whole exchange is moot. A medical providers use of patient data management software in no way constitutes a “release” of data to that software provider as the person I originally replied to seemed to think.
Perhaps you’ll have an opportunity to administer a tenant someday and that’ll give you a better understanding.
It is not a conflation. Word is a component of M365.
I administer a tenant today that has given me plenty of understanding. Perhaps you should brush up on yours.
You’d never be able to tell. If this is true your “understanding” doesn’t show but I’ve seen some very dysfunctional organizations so I wouldn’t be surprised.