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Regardless, they need to have it in their terms of service that they can host the file, encrypted or otherwise, on their servers and reserve the right to serve the files to other users.
But yes, that’s true that they can’t necessarily access the files they’re hosting/serving.
Weird to hear that. My only issue so far has been how hard it is to get movement speed on boots. Granted, I’m only just about to start Cruel, so my playtime is low compared to many, but I’m absolutely loving all the boss encounters, particularly with the dodge mechanics. And not needing to worry about socket numbers, colours, and links on gear.
Maybe I should read what others are saying, but I have nothing significant to complain about so far, aside from move speed being a bit too slow.