Real question is: what’s wrong with the test suites?

This is what I’m asking myself too. If they tested it, and they should have, then this massive error would not happen: a) controlled test suites and machines in their labors, b) at least one test machine connected through internet and acting like a customer, tested by real human, c) update in waves throughout the day. They can’t tell me that they did all of these 3 steps. -meme