I mean this is pretty standard in all industries regardless of whether it’s a software flaw or a physical flaw in any other kind of product. What’s the likelihood of a vacuum manufacturer replacing a part in a 15 year old product that had a 1 year warrantee even if it’s a safety issue? Sure the delivery and installation is cheaper with software, but the engineering and development isn’t, especially if the environment for building it has to be recreated.
I work for a manufacturer with part catalogues going back to 1921, and while the telegraph codes no longer work, you could absolutely still order up a given part, or request from us the engineering diagram for it to aid in fabricating a replacement. You can also request service manuals, wiring diagrams, etc. Don’t all half-decent manufacturers do this?
I mean this is pretty standard in all industries regardless of whether it’s a software flaw or a physical flaw in any other kind of product. What’s the likelihood of a vacuum manufacturer replacing a part in a 15 year old product that had a 1 year warrantee even if it’s a safety issue? Sure the delivery and installation is cheaper with software, but the engineering and development isn’t, especially if the environment for building it has to be recreated.
I work for a manufacturer with part catalogues going back to 1921, and while the telegraph codes no longer work, you could absolutely still order up a given part, or request from us the engineering diagram for it to aid in fabricating a replacement. You can also request service manuals, wiring diagrams, etc. Don’t all half-decent manufacturers do this?
Yes they do, but half decent manufacturers are extremely rare.
No. That is phenomenally uncommon. To the point it’s almost unheard of.
Now I wish you’d tell us what the company is so if I ever need anything in that industry, I’d know where to buy from.